Return and Exchange Policy


  • Please get in touch with our customer service at within five days of receiving the item to initiate an exchange.
  • In accordance with the hygiene requirements for our products, all exchanges will undergo a quality inspection by a member of our team before being accepted or denied for exchange.
  • We reserve the right to not accept a return if;
  • (1) the product/s are returned after use
  • (2) the products are damaged
  • Once the exchange has been approved, the customer must ship the item and submit the tracking ID to in the same email thread. 
  • Once we receive the returned item, we will process the exchange within 7-10 business days. 
  • If you have received a defective product, share images at and we will get back to you within 24 hours
  • Exchange can be done on the same product for the size only once.
  • Exchanges depends on availability, so we can't promise that the size you need will be available. We will give you a shop credit if the size you require is not available. 



  • Cancellation and refund is not possible against any orders. 
  • All sales are final.


* In case of return on an order, the amount will be credited back to the customer in the form of store credit.


We hope this policy helps you shop with confidence at backslash. If you have any questions or concerns, please don't hesitate to reach out to our customer service team for assistance.

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